Returns & Exchanges
The SB Guarantee:
When making a purchase from Sound Boatworks we're not happy unless you're happy. This means anything purchased online, over the phone or in our store can be returned or exchanged if you are not 100% satisfied with the product.
To Return or Exchange a purchase you have made from us, click on the link below to download and print a Return/Exchange Form. Please fill out this form completely and include it inside the box so we can process your return quickly.
When making a Return/Exchange please follow these guidelines to help us expedite your return/exchange:
Ship Returns to:
12 Hammock Rd. South
Westbrook, CT 06498
Items being returned/exchanged must be in new condition, original packaging and include the item tags.
Please include a copy of your Return/Exchange Form inside the package. Also, if you need for us to ship an exchange to a different address, or have a specific time frame you are working with, please let us know and we will try to work with you.
Please use a Traceable Shipping method when making your return, so we can track where your return merchandise is and in case of a lost package you will be able to process a claim with the shipping carrier. We do not require returns to be insured, buyer's discretion.
Items returned after 45 Days of customer receipt are only eligible for store credit, unless specifically noted by an SB Staff Member
Items that are purchased from the closeout section or clearance specials are not returnable as all sales are final and will be assessed a 10% Re-stock fee and store credit will be applied.
Cut Rope & Rigging - products that are cut rope or custom rigging cannot be returned. If these items are sent back for return, a 20% re-stocking fee as well as store credit will be offered for the return.
All Return Credits will be processed once your return has arrived to us, you will be credited back to your original method of payment at the time of your order, we cannot process a credit to a different credit card or account unless your card has expired, or has been lost or destroyed. Please contact us if you need a credit directed to a different funding source than the original.
Please allow 7-14 days for your Return/Exchange to be processed, we do try to process returns as quickly as possible, however during busier periods of the year our Return process can become delayed.
When a credit is issued, Sound Boatworks will email you with a credit confirmation, this indicates that we have submitted a credit onto your original method of payment, it will also indicate the amount and date of submission. Please be advised, our credit card processor indicates a 2-10 business day time frame for a credit to appear on your credit card statement.
Make sure your order is correct and fits prior to installing it, if any part needs to be returned or exchanged please contact us.
Any installed, cut, or modified piece of hardware or rigging is not eligible for return.
If you have received an order that is missing parts, damaged or is not the correct part, we will issue a Prepaid Shipping Label to pickup the package from your location and ship the correct parts to you. Please wait for the correct parts to arrive before returning the incorrect parts, as we typically include the return label inside the replacement parts box.